At Crossware, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing details, and any other information you provide during registration or checkout.
- Payment Information: Processed securely via third-party payment gateways like Stripe and PayPal. We do not store credit card details.
- Technical Information: IP address, browser type, device information, access times, and pages visited—collected automatically for analytics and security.
- Support Communications: Any data you share with our support team via email, live chat, or ticketing systems.
2. How We Use Your Information
We use the information collected to:
- Provide and manage our web hosting and digital services
- Process payments and manage transactions
- Send important account-related notifications and updates
- Improve our website and service offerings
- Respond to customer service requests
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information. We only share data with:
- Trusted third-party service providers (e.g., payment processors, analytics providers)
- Legal or regulatory authorities if required by law
- Our internal teams for operational purposes under confidentiality agreements
4. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill legal and accounting requirements. You may request deletion of your data by contacting support@crossware.my.
5. Cookies and Tracking Technologies
We use cookies to enhance your user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.
6. Security
We implement industry-standard measures such as SSL encryption, firewalls, and access controls to protect your data from unauthorized access or misuse.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, update, or delete your personal information
- Object to or restrict certain data processing activities
- Withdraw consent where applicable
- File a complaint with a data protection authority
Please contact support@crossware.my to exercise any of these rights.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.
10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
📧 support@crossware.my
📍 Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia